1.To extend the window area of the IE, you can make it easy by pressing the F11 key. Then you press it again in order to return the IE to the normal window.
2. Sometimes you want to search a keyword in a long web page that you are surfing. How do you do ?? Just press Ctrl+F and place the keyword you want.
3. Using Backspace key in your keyboard instead of clicking Back in the IE window.
4. You can close your IE window that you are surfing by Ctrl+W.
5. To see the surfing websites history, Press F4 key to see the URL which you have typed.
6. Press Ctrl+D in order to save the url which you are surfing. And the url will be in the Favorites.
7. To send a web page to your friend. Do you know we can send it by email from the IE’s tools ? Let you try it, go to File > Send > Page by E-mail...
8.To slide the web page by using the keyboard, try it with the arrow keys. To slide it to the bottom and the top of the web page, try the End and Home key.
9. If you find a picture that you prefer it to be the desktop wallpaper, you can immediately set it, right click on the picture area and select the Set as wallpaper.
10. To slide the web page gradually, you may use the Page up, Page down and Spacebar keys.

Dreaded "red X,"

These Tips may fix the dreaded "red X," that some times shows up instead of the Pictures in your emails and online.

If you are not seeing the photos from others in Outlook Express go to Tools, Options and choose the Security tab. Make sure the "Block images and other external content in HTML e-mail" box is unchecked.	When other can not see pictures you are sending, open up Outlook and go to Tools, Options, Send tab. Under the Mail Sending Format section, make sure HTML is selected and then click on the HTML Settings button. From there, make sure the "Send pictures with messages" box is checked.
Internet Explorer not showing pictures, go to Tools, Internet Options and click on the advanced tab. Look for the Multimedia section and make sure the box that says "Show Pictures" is checked.	If Firefox does not show pictures go to Tools, Options and click on the Content icon. Make sure the "Load Images" box is checked as well.

Using Your Flash Drive (Memory Stick)

Flash drives don't always come with the best of instructions

First thing you'll want to do is go to your desktop and double click on the My Computer icon.

Now you can see the “Drive Letter that has been assigned to Your Flash Drive ”.

Depending on how your computer is setup and how many Rom's you have, meaning C: = Hard Drive. E: or F: = CD or DVD – (Floppy Disk.?)

Your USB Flash Drive will be assigned a Number labeled as " Removable .", possibly G:, H:.

If you use Windows XP or Vista , you don't need any drivers to get the flash drive up and running. Just plug it into one of your available USB ports and your computer will automatically recognize it.

If you use an older version of Windows, you may need to install the driver CD that comes with your Flash Drive .

Watch for the " Found New Hardware " bubble will pop up in the bottom right hand corner of your desktop.

Make sure you have your eye on the My Computer window and when you plug your flash drive in, look there to see where the flash drive goes. Once you find the correct drive letter, double click on it and you should see an empty window. You can then go and find the files you want to save to your flash drive and just Drag & Drop or Copy & Paste them into your Flash Drive . When you are done, Click the Icon in the Tool Tray, this opens a bubble which you Click to make you Flash Drive Safe to Remove. Your Done.

Need more Info. or have a question on another computer problem?

Contact Us: dan@ungersweb.com

Favorites & Bookmarks

So, you have a big list of Favorites saved to your computer, but every time you want to view one, you have to go searching through all of them. There is a better way, especially if you have tons of favorite sites saved.

Well, an easy fix to this problem is to just display them right along with your browser. Open up Internet Explorer and go to the View menu, Explorer Bar . You'll see that you have Search, Favorites, History, etc. to choose from. Go ahead and click on Favorites and a left side panel will appear right in your browser. Then you can just go and click on whichever favorite you want to look at and you're instantly taken there.

If you ever want to get rid of the panel, you can close it with the X that is in the upper right corner. Or if you'd like to show your History or have a Search bar, you can go to the View menu and select either of those as well. You can only show one topic in the panel at a time though, so keep that in mind. You can also add and organize your favorites while they are in the panel.

If you use Firefox, you have Bookmarks saved instead of favorites. You can get the panel here as well. Open Firefox and go to the View menu, Side Bar and click on Bookmarks . Your bookmarked sites will all appear in the left panel. You can also show your Web site history in Firefox.

To add a page to your bookmarks in Firefox : Right click the mouse and click on “bookmark this Page”. If there is not a Folder named for where you want it, you will have to click on Bookmarks - Then click organize bookmarks, this is where you can add and name the new folder. This does take a few steps, but in the long run you will be happy you spent the time. This is all go practice……

To add a Favorites page using Internet Explorer : Right click the mouse and click on “add to favorites”. If you need a new folder, you can make the folder from the box that has opened. Internet Explorer has a few less steps but it is all about the same procedure. Yes, each time you do these steps it is practice. You become faster and better at learning you Computer.

All the Favorites or bookmarks are only as friendly as how you set then up. I like too spend the extra time to make folders, example: cars – solar – travel – events – Hot Models….. Taking the time to make the folders will save time and frustration later, I do the same with all my documents and Photos. When you need a document or photo it will be much easier the find.

Make your computer a time Saver !

Outlook Express E-mail Groups

Do you send jokes, emails to the same people? Here's a tip to make it easier.

Setup folder's for Groups that you email frequently so you do not have to add each address one at a time.

These folders can be for co-workers- family - - friends - adult jokes etc.

Here's how:

Open your address book and click NEW and then click GROUP.

Type the name you want to call this group in the window that appears. All recipients will see this name, so name the Group properly.

Now just add the names and e-mail address of the people for your group. You can add and delete when needed.

* Most e-mail programs have similar folder & groups. Check your Yahoo - G-mail or hotmail to see how you can apply this Handy Tip.

Group E-mail and BCC:

Like most programs on your computer, your E-mail can be set up to be more efficient.

Taking a little time to learn and setting up programs for your needs will save you time in the long run.

You E-mail can be setup to save time and make sure you have not forgotten someone.

I made a group entitled "Gamers & Lamers" and I put my buddies e-mail addresses in that group, when I create my e-mail, all that would show in the To: line would be "Gamers & Lamers." If your e-mail program handles groups this way, you don't even really need to worry about the BCC option, because the addresses are safe from each other as it is.

To:  Everyone can see the other peoples address's. 

CC: Carbon Copy, and can see other peoples address's. 

BCC:  Blind Carbon Copy, can not see other peoples address's 

Key Board Short Cuts

• CTRL+C: Copy
• CTRL+X: Cut
• CTRL+V: Paste
• CTRL+Z: Undo
• CTRL+B: Bold
• CTRL+U: Underline
• CTRL+I: Italic
• CTRL+F: Find (handy for searching)

General keyboard-only commands:
• F1: Starts Windows Help
• F10: Activates menu bar options
• SHIFT+F10 Opens a shortcut menu for the selected item (this is the same as right-clicking an object
• CTRL+ESC: Opens the Start menu (use the ARROW keys to select an item)
• CTRL+ESC or ESC: Selects the Start button (press TAB to select the taskbar, or press SHIFT+F10 for a context menu)
• ALT+DOWN ARROW: Opens a drop-down list box
• ALT+TAB: Switch to another running program (hold down the ALT key and then press the TAB key to view the task-switching window)
• SHIFT: Press and hold down the SHIFT key while you insert a CD-ROM to bypass the automatic-run feature
• ALT+SPACE: Displays the main window's System menu (from the System menu, you can restore, move, resize, minimize, maximize, or close the window)
• ALT+- (ALT+hyphen): Displays the Multiple Document Interface (MDI) child window's System menu (from the MDI child window's System menu, you can restore, move, resize, minimize, maximize, or close the child window)
• CTRL+TAB: Switch to the next child window of a Multiple Document Interface (MDI) program
• ALT+underlined letter in menu: Opens the menu
• ALT+F4: Closes the current window
• CTRL+F4: Closes the current Multiple Document Interface (MDI) window
• ALT+F6: Switch between multiple windows in the same program (for example, when the Notepad Find dialog box is displayed, ALT+F6 switches between the Find dialog box and the main Notepad window) Shell objects and general folder/Windows Explorer shortcuts For a selected object: • F2: Rename object
• F3: Find all files
• CTRL+X: Cut
• CTRL+C: Copy
• CTRL+V: Paste
• SHIFT+DELETE: Delete selection immediately, without moving the item to the Recycle Bin
• ALT+ENTER: Open the properties for the selected object Microsoft Natural Keyboard keys
• Windows Logo: Start menu
• Windows Logo+R: Run dialog box
• Windows Logo+M: Minimize all
• SHIFT+Windows Logo+M: Undo minimize all
• Windows Logo+F1: Help
• Windows Logo+E: Windows Explorer
• Windows Logo+F: Find files or folders
• Windows Logo+D: Minimizes all open windows and displays the desktop
• CTRL+Windows Logo+F: Find computer
• CTRL+Windows Logo+TAB: Moves focus from Start, to the Quick Launch toolbar, to the system tray (use
RIGHT ARROW or LEFT ARROW to move focus to items on the Quick Launch toolbar and the system tray)
• Windows Logo+TAB: Cycle through taskbar buttons
• Windows Logo+Break: System Properties dialog box
• Application key: Displays a shortcut menu for the selected item

Child Proofing Your Computer

You can easily set your computer so that children have access only to appropriate Internet Pages.

• 1. Open Internet Explorer, click the Tools menu, then click Internet Options.
• 2. Click the Content tab. You'll see a "Content Advisor" area. Click the Enable button.
• 3. You'll get a tabbed screen security options. The first tab is "Ratings" and it's the first step in the process.
• It will filter out sites that have an "Recreational Software Advisory Council" rating that doesn't match your preferences, but it will also filter out an site that simply has no rating at all.
• 4. The next tab is called "Approved Sites" and it's the solution for letting your kids get to sites that do not have an RA RASC rating yet. You can set this up in one of two ways.
• 5. OK, here's the last critical step - setting up a password. Click the General Tab and you'll see the password setup
• under the "Supervisor Password" area. Click the button and set it up.
• Also, if kids will not be using the computer, you can easily disable it. Just go back to the content tab and click the " Disable" button in the "Content Advisor" area. That way, you're not getting prompted on every unrated page you visit.

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Copy & Paste

E-mail - Netiquette

• You wouldn't freely share friends' phone numbers with others, so don't publish their e-mail addresses for all to see.
• When sending a e-mail to many people who might not know each other,
• use the blind carbon copy (bcc:) features of your e-mail program rather than the carbon copy (cc:) function.

  blind carbon copy (bcc:) does not show any other address. carbon copy (cc:) shows all other address

• 
  By doing this, no e-mail addresses will be inadvertently revealed.
  How To Use BCC:

• Getting cards and photos from friends via e-mail attachments can be great fun.
  What's not so great is when people send a card to you but then "cc:" (carbon copy) one hundred of their other friends on the
  same message. You see everyone else's e-mail address and they see yours. This may not be so bad unless the e-mail gets forwarded to a spammer who then adds your e-mail address to his spamming list and/or sells it to other spammers.

  The correct method of sending a e-mail to your friends and family is to use the "bcc:" (blind carbon copy) feature. It's found on all commonly used e-mail software programs. This function hides the e- mail addresses of all recipients of your e-mail.

  Sending BCC: Messages in Outlook

• Open Outlook Express and click on the "NEW" button located at the top of the program's toolbar. If the "Bcc:" (Blind Carbon Copy) header is not visible, go to the View menu and select "ALL HEADERS." The "Bcc:" header and field should appear under the "Cc:" header and above the "Subject"
  header.
  Click your cursor arrow on the "Bcc:" button and the Select Recipients window will appear. Select one of the contacts or one of the groups by clicking on its name and then click on the "Bcc:" button. Do this for as many contacts or groups as you want to receive the e-mail. Then click "OK" to
  go back to your message.
  You will notice that the names of the groups or recipients are now in the "Bcc:" field. Enter a subject, compose your message, and click the "Send" button on the toolbar. That's all there is to it. Since you used the "Bcc:" header, no one receiving your message will be able to see anyone
  else's e-mail address.

  Sending BCC: Messages in Yahoo mail

  Click on compose to start a new e-mail. When you click on TO to add a recipients just check the box under Bcc instead of TO next to the contact you want to e-mail.
  If typing in an address just type it in the Bcc row instead of the To. The Bcc row should be under the To row.

• If the Bcc row is not shown click on Add Bcc above the To row.

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Mouse Tricks

Close a Window
You know how to close a window by clicking the red X in the upper right corner. You can also do the same by Double-clicking with the left mouse button on the top left icon in any window will close that window.

Shift and Spin
Try this when web surfing, hold down the Shift key and Spin the wheel on your mouse. Internet Explorer goes either backward or forward through the pages you've recently visited, depending on which direction you spin.

Drag & Drop
Multiple open windows are perfect for drag and drop routines. You can drag just about anything, just about anywhere - into, out of, or within a file list window, common dialog box, and the desktop itself. Dragging with the left mouse button produces different effects, depending on whether or not you hold down CTRL or SHIFT. To move one or more items to a new location on the same drive, you simply drag and drop; to copy them, drag while holding down CTRL. To move items from one drive to another, you have to hold down SHIFT as you drag; to copy, you just drag.

Ctrl and Spin
If you are in a Web browser or reading an e-mail in Outlook Express, hold down your Ctrl key and spin your mouse wheel. This makes the text larger or smaller depending on which way you spin.

Curse & point
Always try to watch for changes your pointer makes. This tells what you can do with your mouse. When you see a double-ended arrow, it means that you can hold down the left button and make something bigger or smaller. A blinking cursor means you need to type something. An "I" means you can move the mouse around in text and click the left button to give you a blinking cursor in a different place. A regular pointer means you can select something.

Learn to RELAX! Hold the mouse casually and click in a relaxed manner.
It is a good idea to take a break and stretch.
When gamming remember to Breath……..

Tips for Buying a Printer

• Ask the sales person to do a quick test print for you so you will be able to see exactly how your printer will act and also how it will sound.
  Some printers make to much noise.

  How easy is it to install this printer on my computer?
  Some printers can be more difficult than others and
  you can save yourself some hassle by asking.
  Most printers just come with a CD kit and you just have to walk through the process with a wizard, but make sure that is all you're getting yourself into.

  What type of ink cartridge does the printer take?
  You'll want to ask about black and color ink cartridges. Check on the cost of refills. How easy is the installation and check availability?

  Does the printer handle different types of paper?
  Check and see if the printer can handle things like envelopes, cards or other types of paper that you might use.

• Also, ask how much paper the printer is able to hold at one time.

• You don't want to be constantly refilling the paper and you don't want to run into any paper jams.

  Durability: A standard printer will be fine for most people, but if you're going to be printing in high volume, you may need something a little more advanced.

  Should you turn off the printer when not in use?
  Basically comes down to how much you're going to be printing.

• If you're going to be printing a lot during the day, you might as well just keep the printer on until you're completely finished. If you're just going to print one item and then not print for a several days, turn it off.

  The reasons for this are the electricity usage and ink cartridge print heads drying out. The bigger issue here may be the drying of the print heads, because printers really don't use that much electricity.

  Most ink cartridges have some sort of a capping mechanism that saves the head from any outside air that may come through when the printer is turned off. If you leave the printer turned on all day when you're not using it, you're just setting yourself up to have to buy another cartridge much sooner than you would normally have to. If your print heads dry up, your printing quality will be poor as well, depending on your brand and model.
  

  Make sure you always turn your printer off by the On/Off button and not by flipping your power strip device. When you use the On/Off button, the capping mechanism that I mentioned above will fully engage and do its job correctly. Otherwise, it won't and your cartridge will still be at risk for drying out.

Thrifty Printing Tips

You can spent a little or a lot for a printer and that is only the start of the expenses.
Ink-Toner-Paper all cost money, using the printer for address strickers, envelopes, pictures, tee shirts decals and many other printable's will be cost efective.How much and what you print will of course determine your cost. 8x10 photo's on good glossy paper will never be cheap, but once you learn how (not wasting ink & paper) you can do quality printing from your home or office.
*Glossy paper does not absorb as much ink-toners.
*Research before you Buy, get the right printer for your Needs.
*How much is the replacement cartridge.
*Does the printer come with all cables needed?
Multi packs of inks, which can knock a few dollars off the price per cartridge. The standard-capacity black ink for Dell's $79 J740 ink jet, for instance costs $30 alone; a two-pack is $56.
Set your printer properties for gray instead of black. This work great for documents or non-important paper work. You can also adjust the color to your needs. You can buy less or more expensive color cartridges for the range of color needed.
*shop or compare prices (for printers & cartridges) by going online or calling your local retailer.
Keep a variety of paper on hand. Heavy bright white cost more, so use it for special jobs. use cheaper paper for every day uses.
You may also want to buy the ink-toners and paper in bulk to save money
If you use a program such as Microsoft Word you can set the page scaling to squeeze more words on to each page, smaller font helps as well.
*Duplexing - You can print on both sides of the paper to save on the paper.
There are also some utility program that can help get more for your money, and then again they cost around $50.Printer utility program do more then save on ink & paper they also layouts for brochures, calendars, greeting cards, business cards, and more.It is also another program that you will need to learn.

• Most everyone with a computer will have an old disks or two laying around with important stuff on them?

  Your new computer doesn't even have a floppy drive, what can you do?

  Find a friend with a floppy drive and put the Info. onto a flash drive ( memory stick), then from the memory stick reinstall back into your own computer.

  In many cases, the info on the disk(s) seems like it's inaccessible with newer machines. Maybe the software that created it is no longer in existence, or it's just an odd ball format. So, is there any way to transfer your files from old floppies to your new machine? Here is some help.

  The first thing I try with an old, unknown file format is to open it with Notepad (assuming it's a document and not a picture or something). You'd be surprised how often that little trick works.

  If that doesn't work, sometimes MS Word or Corel WordPerfect may have the ability to open the file.

  Note that with both of the above document opening tricks, you'll need to select " All files " from the File of type drop box on the Open screen. If you don't, you probably won't be able to access the file you're trying to open at all.

  

  If the file is a database, this can be harder. Your best bet, believe it or not, may be a spreadsheet program like Excel (or some similar program).

  You see, most older (and many newer) databases are in a basic text separated format (the values between fields are separated by commas, spaces or tabs with one record per line). Excel and most other spreadsheet programs can handle these types of files with ease. Again, you'll need to select " All files " from the Open screen's Files of type drop box in order to try this.

  Of course, if you have a good database program, it may be able to open the file for you. MS Access can open just about any database file, if you're lucky enough to have access to Access.

  Note that if you are successful in getting your file to open, you will probably have to "clean" it up a bit before it's useful again (sometimes the formatting is not quite what it should be). Once it's set though, be sure to re-save it in a current format :-)

  Finally, if all else fails, go online an search for a program that matches what you want to open.

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Files & Documents

• Microsoft Windows 2000 introduced a new place to store your documents — the My Documents folder.

• Microsoft Windows XP carries on the My Documents tradition. The integration of the My Documents folder into the Windows interface is a major advantage to using My Documents rather than another folder structure.

  As handy as My Documents is, you can make it even better. Read on to learn how.

  Organize My Documents by using sub folders

  If you dump all of your documents into the My Documents folder without any additional organization, you'll eventually lose most of the benefit that this folder gives you. Instead, add sub folders to My Documents that you can use to organize your documents.

  Take into account the way that you work to decide what types of folders to create. For example, if you work on projects for several clients, consider creating a sub folder for each client. Or you might organize My Documents along more general lines. For example, a teacher might use sub folders named Lesson Plans, Tests, Grade Sheets, Syllabi, and so on, to organize My Documents. Each of those sub folders could have sub folders of its own to further organize documents.

  Whatever folder scheme you choose, creating folders is easy:

  •  On the Start menu or on your desktop, click My Documents to open the My Documents folder.

  •  In My Documents, right-click a blank area in a folder window, point to New , and then click Folder .

  •  Type a new name for the folder, and then click outside the text field.

  This can be very useful in the My Pictures directory. To keep pictures organized and easy to find I use the system show below. Setting up folders for each year and for each event. Then naming the picture by date, who or what is in it and where it was taken. By naming them this way, you can do a search for a person, place or date to find certain pictures. So anything else you may want to search for later pull in the file name. Take the time to Name the Files and Folder while loading them, this will be a BIG HELP when you need to find them.

  

  How to Set the My Documents Folder to Private

  1. On the Start menu, right-click My Documents, and then click Properties.
  2. Click the Sharing tab, and then click to select the Make this folder private so that only I have access to it check box.
  3. Click Apply, and then click OK.

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PC Terminology

AGP: Newer type of connection for Video cards
Application: Software that runs on your pc IE Word, Internet Explorer.
BIOS Also CMOS or Firmware: Basic Input Output Software-software used at the motherboard level.
Boot up: Start up or load the Operating System
Data Bus: A common group of connections for passing data
CPU: The 'brain' of the PC, makes very fast, simple calculations
CPU Cooler or Heat sink: Metal 'fins' with a fan attached to disperse heat generated by the CPU
DDR: New, high-speed type of memory
DIMM: Older type of memory
Drive Bay or Bay: An area inside the PC Case for installing a drive
Ergonomic: Designed to reduce injury as a result of constant use
FDD: Floppy Disk Drive Stores information on a portable diskette
FSB: Main data connection to the CPU.
Hardware: Physical devices such as motherboard, keyboard, mouse, FDD, HDD etc.
HDD: Hard Disk Drive Device which stores information on a semi-permanent basis
IDE: A standard of data transfer cable type used on CD, HDD etc..
Internet: Global computer network, commonly accessed via a Modem
ISA: An older style of adapter card connection
Jumper: Small plastic/wire 'cap' used to electrically connect pins for
configuration
LCD: Fluid, trapped between two surfaces (usually glass) changes it's
opacity when electrically stimulated
Master: Indicates that the device has 'priority' over the slave device
Memory: Temporary store of information
Motherboard: Forms the 'body' of the PC to which all parts connect
Operating System: Fundamental software which controls the whole system EI Windows, Linux, OS etc..
PATA: A standard of data transfer cable type used on CD, HDD etc..
PC: Personal Computer
PC Case: Plastic/metal case to mount PC components/devices
PCI: Connection standard for adapter cards- Video card, Ethernet cards etc..
Peripherals: see Hardware
PS2: Newer compatibility standard
PSU: Power Supply Unit - Supplies power to devices as required and helps to keep the PC cool
RAM: Type of memory used on modern PC systems
RIMM: New type of memory, not very common
SATA: New connection standard intended to replace IDE
SCSI: High speed data transfer system cable
SDRAM: Standard type of memory
Serial: Connection standard for mice and other devices
Sleep Mode: Minimize PC power usage while not being used
Software: Programs/Application that run on a computer such as games or office packages
Standby: Minimize PC power usage while not being used
Static Electricity: Naturally-occurring high voltages, very damaging to some kinds of electronics
USB: Method of connecting many compatible devices to a PC
VGA: A standard by which all PC video cards are compatible
Video Card: Provides the output to display a picture on the Monitor
ViVo: A video card feature, allowing video capture (video in) or output to a TV or Video recorder etc..

Clean your Mouse

Sometime your mouse does not want to moves smothly like it should. This is most likly due to dirt and grime. A good cleaning can make a lot of differents. Below are easy way to clean your mouse. Just pick the type you have and you may want to turn you PC off, unplug your mouse or at lease close all open windows or you may accedently click somethings you don't want to.

If you have a newer optical mouse(red light on bottom):

Turn it over and clean the pad usually four, one on each corner or a strip on each end. Use a mild soap and clean cloth.

If you have a ball mouse:

Turn it over and twist the cap off. Remove the ball and clean with a mild soap and clean cloth. Then clean
out any hair, dirt etc. from inside the mouse with a pair of tweezers.

Lost Internet Connection

Connection with a dialup:

This could be from extra noise running through the phone line, you letting your computer sit in idle mode too long or maybe you have some type of call waiting. All of those things will hinder a dial-up connection. Try disconnecting and reconnecting. Rebooting will also solve the problem.

Connection with a cable or DSL:

The modem can lose a connection simply because it gets "full", say you have been doing a lot of downloading. Rebooting the modem will usually fix the problem, simply unplug the power to the modem wait 3-5 minutes and plug it back in. If it still will not connect reboot the PC. If your modem seems to be crashing every day, it's possible that the modem is going bad and it's best just to replace it. Your ISP should do this at no cost.

Connection with a router:

Again rebooting will usually fix this. Start with rebooting the modem then the router then the PC. Unplug the modem and router. Wait 3-5 minutes Plug in the modem wait 3-5 minutes Plug in the router then reboot the PC.

If you still can not connect your firewall maybe blocking your connect. To check this on most firewall program you can right click on the icon in the system tray (bottom right) and disable it. Remember to enable it later, go to start, all programs then click the your firewall program, the easiest way maybe to reboot. Then try to connect again. If you can now connect it was your firewall working to well. To check on this, open up your firewall to the configuration screen (this will be different for each firewall program) and look through the list to see what programs are being blocked from connecting to the Internet.

If none of the above solves your problem, you may need to contact your Internet provider and see if they can do anything else to help you.